Customize your Glue42 launch-bar!

Customize your Glue42 launch-bar!

We are often asked “Do I get the source code for the Trial-Edition launch-bar?”, “Can I customize the launch-bar?” , ”Can I connect it to my own directory services?”. Well, the answers are yes, yes and yes! To prove the point, we have just recently built a completely...
Desktop interop for contact centres

Desktop interop for contact centres

Synopsis: If you are faced with the challenge of delivering a useable desktop environment for your contact centre, then this post will describe what’s happening in the financial services industry and how this could make your life a great deal easier… What is Interop?...
User Experience Process Mining

User Experience Process Mining

I’m not sure if you read my earlier blog posting on the idea of User eXperience Process Mining – but I’ve got some good news! We are nearly ready to launch Glue42 UX Process Miner. The official launch date will be 21st January 2019 – but I couldn’t wait to tell you...